Magento Support

We've got your back

Did you just have a site built or have a site that needs some changes and you don’t have the time to do it yourself? A website is a big investment and, like any investment, it needs to be maintained to keep its value. If you’re like the rest of us, your day is pretty full. You have meetings, emails, and projects you need to be working on. Don’t spend hours tweaking your eCommerce website when you have a Magento Professional Partner here ready to help. We have a team of Magento Certified Developers who have been trained, examined, and qualified by Magento to provide you with the results you want.

Tasks can include:

  • Site Monitoring
    If your site isn’t up, your bottom line is down. With site monitoring, you can relax knowing your site is in the hands of professionals and will experience as little downtime as possible.
  • Help Desk Support
    From 8:00am to 5:00pm EDT, we’re just a phone call or email away to answer questions or create a ticket. For the rest of time, you can access the help desk 24/7 at support.paradoxlabs.com.
  • Site Maintenance
    An eCommerce website has a ton of moving parts and sometimes those parts don’t work the way they should. We’ll be here to fix the problems and get everything up and running again.
  • Upgrades
    There will always be updates and new releases for any and all software you use. We will be there to upgrade it and make sure everything is integrated and functioning as it should.
  • Code Audit
    This comprehensive site audit, performed by a Magento certified developer, evaluates your current code for security, health, and performance. We provide recommendations which we can implement for you, or you can give them to your in-house staff.
  • Backups
    Things happen – sites can crash, they can be hacked, they can cause problems. Having a recent backup means you can easily return to the last correct version of your site.
  • Recommendations
    We’ll keep you up to speed and let you know if there is anything on your site that could be improved, from a piece of code, to a better extension, to a new integration.
  • Priority Response
    You know the ins and outs of your business better than anyone. When you report an issue to us, you can set the priority as low, medium, high, or urgent, all without incurring any extra cost.
  • Promo Support
    As you plan promotional offers and discounts, we will make sure the transactions run smoothly for you and your customers.
  • Development
    If you have a custom project or want some development work on your site, no problem. You decide how to use your hours, so why not benefit from our talented developer team.
  • Extensions
    We will install any extensions you purchase, even if they are not ours. We will make sure they are set up properly and work correctly with the other parts of your site.
  • Training
    Whether you’re new to Magento or want to take a bigger role in managing your site, we will train you and your team on the topic of your choosing.

Want to learn more about ParadoxLabs' support?

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